SRP offers power outage information for its customers

SRP Page


This monsoon season Salt River Project electric customers have access to more information about outages in their neighborhoods and throughout the Valley, according to a press release.

SRP already is communicating to customers via the web and mobile devices information about outages, estimates on when the power will be restored and – when possible – the cause of the outage.

By signing up for a notification on My Account, SRP’s online management tool, customers are able to be alerted via e-mail or text when their home is in an area where an outage has occurred as well as when the power is restored.

In addition, the SRP outage map – which provides customers with details such as outage locations, how many are impacted, the outage start time, cause and the estimated time of restoration – is available on the web and on mobile devices.

In addition, SRP would like to remind Valley residents to follow these summer safety tips:

  • Be sure to fully charge your mobile devices and tablets in case of an outage. Also, have flashlights, a battery-operated radio and a phone readily accessible, and check to make sure the batteries are good.
  • Maintain a first-aid kit that includes your family’s prescription medications. Make sure items in the first-aid kit are in usable condition.
  • Try to remain indoors during a storm. If caught outdoors, stay at least 100 feet from any downed power line.
  • Never try to help someone trapped by a power line. The line could be energized and endanger your own safety. Instead, immediately call 911 for help. Then call SRP’s emergency number, 602-236-8811, to report the incident.
  • If a power line hits your car while you are in it, stay inside the car until professional help arrives. If your vehicle catches fire and you must leave it, avoid making contact with the vehicle and the ground at the same time. Jump from the vehicle, landing with both feet together. Shuffle or hop away, keeping both feet in contact with each other until you are at least 100 feet from the vehicle. This may avoid making your body a ground path between energized and grounded areas or objects.
  • Do not swim during a storm. Lightning can strike bodies of water.

For more tips, visit SRP’s storm webpage.

SRP customer service representatives can also be reached any time at 602-236-8888.

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