County animal control seeks to improve customer service

Maricopa County Animal Care & Control is reaching out to other organizations in an effort to provide higher levels of care for animals and improve customer service. As an open intake shelter, our continued focus is to care for and save as many animals as possible through fostering, adoptions and our rescue partners. .

MCACC has been working with its employees and volunteers as it initiates operational changes. It is also open to exploring whether a partnership would be in the best interest of the animals, the community and the County. For this reason, it has released an Invitation to Negotiate.

“Animal control agencies have changed from rabies control to life saving agents. Public-private partnerships often help government become more efficient. I believe it is our duty to explore options that address both efficiency and effectiveness when responding to the community’s desire to reduce euthanasia,” MCACC Director Dr. Rodrigo Silva said in a press release.

Through the ITN, the department seeks proposals for the outsourcing of shelter services and/or medical care services. Shelter services may include all aspects of animal care and handling, documentation, licensing, administrative support functions as well as adoptions or transfers of animals. The medical care or veterinary clinic would be responsible for delivering treatment, including spay/neuter procedures, in accordance with AZVMA approved standards of care.

Since 2012, MCACC has had a third party adoption services contract with HALO Animal Rescue. During that time, HALO transferred 14,568 animals from the shelter into their care and then worked to place every animal in a loving home. With the current contract scheduled to expire on April 30, 2016, it is an ideal time to open the ITN process and explore all options, according to the release.

In FY2015, MCACC shelters took in 36,047 dogs, cats, puppies and kittens (an average of 100 animals every day). Of those animals, 11,360 were adopted; 11,550 were transferred to rescue partners; 4,384 were returned to their owner; and 8,324 were euthanized. MCACC’s Live Release Rate for FY15 was 77 percent – an increase of 4 percent from the previous year.

MCACC will continue to work toward increasing the live release rate. If this invitation is successful, a quality public-private partnership can help the organization realize the goal of saving the highest possible number of animals in our community.

The ITN can be found here:

**To review a document with Frequently Asked Questions, go to:

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